Case study · parts distributor · Wrocław → Ireland

How Partner ships 100 pallets to 14 towns in Ireland without a single cancelled delivery

A Wrocław distributor of garden machinery parts promises its customers in Cork, Thurles or Belfast a delivery date. We keep it: our own fleet, a departure every Friday, the pallet at the door in 4–6 business days and an SMS to the recipient with the delivery time.

Own fleet of 10 tractor unitsCarrier liability €200,000Since 2017Google 5.0/5Pallet from 200 €
0orders in 6 months
0pallets and half-pallets
0tof goods carried
0towns in IE and NI
63cancelled deliveries
01 · THE CHALLENGE

Several orders a week, fourteen addresses, two countries

Partner Sp. z o.o. has supplied spare parts for garden and forestry machinery for almost 30 years, including under its own NEVADA brand. Its customers in Ireland are wholesalers and service centres from Cork to Cavan, and in Northern Ireland around Belfast. Every order is a different pallet: from a 60×80 half-pallet to a full EURO pallet weighing 670 kg.

Three things matter to a distributor: the recipient gets the goods on the promised date, nobody has to call asking "where is the pallet", and every transport can be matched to a specific order. Add Northern Ireland, a customs border the customer does not want to handle alone.

Every Partner pallet is a promise made to its customer. Our job is to keep it.

02 · HOW WE DO IT

A fixed rhythm instead of hunting for a truck

Partner books a shipment with its own order number and a fixed schedule takes over: collection from the warehouse in Wrocław, departure from Poland on Friday, the ferry and door delivery in Ireland on our own tail-lift truck. The same carrier from loading to unloading, no freight exchange and no third-party drivers.

On delivery day the recipient gets an SMS and an email with a time window, so unloading is ready, while Partner sees the status online and has proof of delivery for every pallet. For Northern Ireland we handle the customs formalities. Partner's order number is on the invoice, and regular customers get one consolidated invoice a month.

Tue–ThuCollection from the warehouseTail-lift truck, pallet booked with the order number
FridayDeparture from PolandFixed date, our own trailer
FerryCrossing and transitDocuments and NI customs on our side
4–6 bus. daysDoor deliverySMS and email to the recipient, POD for the shipper
Partner pallet in black stretch film with branded tape on an Express Trucks tail lift
A Partner pallet on the tail lift, ready for door delivery
03 · RESULTS

Six months, a hundred pallets, zero cancelled

From May to the end of October Partner booked 63 transports. 100 pallets and half-pallets weighing 18.3 tonnes in total went to 14 towns in Ireland and Northern Ireland. Not one delivery was cancelled, and Partner's customers received their goods at the door with a timed notification.

  • 63orders handled in one fixed weekly rhythm
  • 14towns, including Cork, Thurles, Portarlington, Cavan, Castlerea, Maynooth, Dublin and Saintfield in NI
  • 0"where is the pallet" calls: the recipient knows when to expect the truck
  • 1carrier, one order number on the invoice, one monthly settlement
04 · ABOUT PARTNER
Partner Sp. z o.o.

Partner Sp. z o.o., Wrocław

One of Poland's leading distributors of spare parts and accessories for forestry, garden and construction equipment. Almost 30 years in business, partnerships with renowned manufacturers, its own NEVADA brand, customers in Poland and abroad.

partner-parts.com →
Shipping pallets between Poland and Ireland regularly?

Send us last month's shipment list or price a pallet online. We reply with prices and dates within 24 business hours. Business account: −10% on every transport.